I can just hear some of you now, but in watching TV and reading the news I was hit with several points which made me question the direction our organization’s are headed in. We strive to speak the philosophy that we want our employees to have full transparency into our organization. We expect our employees to be engaged in the processes. The we flip the coin and see stories like the following:
1) Local TV station ran a story about customer service. The owner of the business tells the reporter that if a customer complains directly to the company, they get less attention then if they post the same complaint on social media. In the same breath, we as organizations tell us that it is paramount that we cut off the conversation by limiting employee access to social media during work hours.
2) I for the most part shy away from discussing politics but there were several reports of misguided acts by politicians which had direct impact on the society in which we live. But in each case the acts were essentially thrown under the carpet.
3) The reports surfaced this weekend about the actions of the trade office of JP Morgan Chase. The CEO said that the Dodd-Frank legislation was too restrictive yet they did exactly what caused the 2008 downturn in the first place. It was primarily caught because of the financial reforms put in place because of these types of actions
As leaders of our organizations, the expectation is there that we will function in an ethical manner with our customers, our vendors and just as important or employees In this 21st century it is no longer possible for us to expect that our employees will do what we expect when we tell them one thing and then do just the opposite.
Our organizations rely on our clients to provide the mechanism to keep the organization running. When we tell them “Hey if you broadcast to the world your problems with us, we will give it more weight then if you just call or write about your problems what picture are you delivering?
We need to remind ourselves that shortly our organizations will be run by a different generation and for the most part the lack of transparency and ethical behavior will not be tolerated.
So tell me, are you abiding by truth and justice or is your organization operating behind a set of smokey mirrors? Are you telling your human capital and your customers one thing while doing the exact opposite under the nomenclature of getting things done faster, better and cheaper?