Communication and Engagement: What message are you sending?

I have been recently asked to repeat our presentation to a local university’s MBA leadership class on the role of human capital in the global workplace. Except this time the instructor has asked me to touch on the role of conflict and conflict resolution during the presentation

When I began to think about this, I was returned to the recent HR Florida Conference and the presentation of Dan Pink who brought up some interesting points in this area. I believe that we would almost all agree that the nature of our ob requirements have changed over the past decade or so. The vast majority of our work involves cognitive skills rather than purely manual labor This change has brought about a fundamental change in the way we deliver our messages

Management can no longer afford to take the role of the overbearing parent. Governess by edict no longer has a viable place in the workplace. Instead this means we need to move to a more collaborative message to the organizations we are involved in. So what has changed in the method?

We are working in a new world which demands new resources It no longer is a viable plan of action to turn to our human capital assets and say that the organization is making some changes and this is the way we will do it. We can no longer ask them to arrive at a new way to deliver a process and tell them thanks but management has made the decision to go off in another direction. As managers we need to change our focus to one of turning to these same assets and representing the requests – not from how we are going to do something but rather to one of explaining to them not only how but why we are doing it. We are in an age of transparency. We are in world where we value what employees think and dream. Give them the courtesy of giving them the information they need to understand a) what the problem is? b) what caused the problem? and c) to correct the problem we have had to make some changes and what you expect the outcomes will be because you implemented the changes.

As managers you have a direct influence on the level of engagement of your employees within your organization. Your communication message will determine whether you achieve the level of engagement that you seek for your organization. Explain the reason behind the How and you will have a better organization.

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